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Suzanne Shaw - Director of Training

Trainer for Kent Trainers

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About this trainer

What is my experience? I have been fortunate enough to have worked across the globe, with over 20 years in senior management and training roles. Throughout this time, I have gained a wealth of experience working across a diverse range of teams, cultures, and industries. My focus since then has been on developing and delivering bespoke Personal Development and Leadership training courses for a diverse range of customers, from SME’s to large corporations and the public sector.

Experience: 26 years

Languages: English

Delivers in: UKEurope

Customisation: Off the shelfSome tailoringFull course design

Subjects

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Leadership (32)

General Leadership Empathy Adaptive Leadership Risk Assessment and Mitigation Authentic Leadership Analytical Thinking Self-Management Conflict Management Styles Creative Problem Solving Constructive Feedback Conflict Resolution EI Conflict Resolution Team

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Human Resources (79)

Performance Appraisal Methods Employment Law and Regulations Diversity and Inclusion Performance Metrics and KPIs LGBTQ+ Inclusion Data Protection and Privacy Wage and Hour Compliance Employee Resource Groups (ERGs)Gender Equality Inclusive Recruitment and Retention Conflict Resolution for HR Workplace Violence Prevention

Show all 79 Human Resources subjects

Conflict Resolution and Mediation Workplace Diversity and Inclusion Cultural Competence Workplace Accommodations Whistleblower Protection Work-Life Balance Career Development Community Engagement and OutreachCompensation BenchmarkingVariable Pay SystemsTalent AnalyticsSalary Structure DesignData Collection and Analysis for HR Social Media and Electronic Communication Selection Techniques Data Privacy and Security Age Diversity Training Needs Analysis Allyship and Advocacy Understanding Diversity and Inclusion Unconscious Bias Training Program Design Trade Compliance Anti-Bribery and Corruption Religious and Belief Inclusion Reward and Recognition Conflict of Interest Anti-Harassment and Anti-Discrimination Recruitment Strategies Recordkeeping and Documentation Race and Ethnicity Onboarding and Orientation Occupational Health and Safety (OHS)NeurodiversityEmployee Benefits ProgramsPredictive Analytics Performance Improvement Plans Employee Engagement Performance EvaluationPayroll AdministrationEmployee Wellness Employer Branding Employment Law Intersectionality Environmental Compliance Equal Employment Opportunity (EEO)Equity and Social Justice Ethical Conduct EDI Metrics and Accountability Feedback and Coaching Drug and Alcohol Policies Goal Setting and Performance Planning General Human Resources Inclusive Policy Development Disability Awareness and Inclusion Global Diversity and Inclusion Grievance Handling HR Metrics and Reporting HR Technology and Systems Implicit BiasIncentive PlansInclusive Communication Intellectual Property Job Analysis and Design Inclusive Leadership Inclusive Technology and Digital Accessibility Learning Management Systems

Management (48)

Corporate Governance SWOT Analysis Business Administration Continuous Improvement Business Strategy Leadership Styles Digital Marketing Trade Marketing Business Processess Brand Management Agile

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Sales (26)

Sales Negotiation Customer Service and Support Customer Data Management CRM Strategy and Planning Visual Merchandising CRM Software Implementation Customer Experience Closing Techniques Cold calling Consultative Selling Sales Training and Enablement Sales Territory Planning

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Sales Process Optimization Sales Pipeline Management Sales Metrics and KPIs Retail Selling Techniques Sales Force Automation Sales Analytics and Reporting Retail Sales Analytics Store Operations Solution Selling Relationship Selling Order Management Objection Handling Inventory Management General Sales

Communication and Professional Development (42)

Managing Difficult Conversations Mentoring and Being Mentored Report Structure and Formatting Effective Use of Data in Presentations Document Editing and Proofreading Task Delegation and Team Productivity Stress Management and Work-Life Balance Adapting Communication Styles Adapting Presentations for Different Audiences Confident Presenting Writing for Different Audiences Cross-Cultural Communication

Show all 42 Communication and Professional Development subjects

Cultural Competence in the Workplace Virtual Presentation Skills Building a Personal Brand Building Trust in Professional Relationships Collaborative Decision-Making Team Building and Communication Utilizing Technology for Productivity Storytelling for Professionals Social Media and Business Communication Strategic Planning for Time Management Setting and Achieving SMART Goals Effective Email Writing Public Speaking Proposal Writing Skills Proactive Time-Blocking Strategies Effective Meeting Management Presentation Skills Presentation and Pitch Delivery Powerful PowerPoint Presentations Effective Networking Strategies Effective Prioritisation Techniques Peer Review and Feedback for Presentations Negotiation Skills Emotional Intelligence in Communication Meeting Facilitation Feedback and Constructive Criticism General Communication and Professional Development Interactive Presentation Methods Dynamic Presentations Delivery Techniques Legal and Ethical Considerations in Writing

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